Purchases & Returns

Purchases

  • All prices and fees are listed in US dollars
  • We are not responsible for currency exchange rates
  • Selling is only available in USD at the time
  • Some payment methods may not be supported
  • The Jules takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase or return.

Pricing, Availability, Sales Taxes, & Duties

USA

All prices are subject to change without notice at any time. Available inventory is subject to change without notice at any time. As a result, if your order is canceled for any reason, you may not be able to purchase the same item you originally ordered, and if the same item is available, it may not be available at the same price of your original purchase.

We will collect sales or use tax (collectively “Sales Tax”) on purchases of taxable items from buyers located in certain states where we have determined that we have a legal obligation to collect Sales Tax for such purchases. In these states, we will remit the tax collected from buyers to the appropriate taxing authority. In states where we do not collect Sales Tax, applicable state and local tax laws may require sellers or buyers to collect, remit, or pay Sales Tax to the appropriate taxing authority.

Sales Tax will apply based on a buyer’s shipping address rather than a buyer’s billing address. Sales Tax will apply to all purchases of taxable items for applicable states.

Applicable Sales Tax rates may vary by state. Note that some states may include shipping fees in the calculation of Sales Tax while other states may exclude shipping fees.

To help provide a total cost inclusive of tax, we will estimate the applicable Sales Tax based on the delivery address entered at checkout. The estimated tax amount displayed may be updated when your order is finalized and completed.

Payment Methods

We accept several methods of payments. If you purchase items in the United States, we accept American Express, Discover, JCB, MasterCard and Visa. Alternate methods of payment include Apple Pay, Google Pay, and PayPal will be supported soon.

Shipping, Contact, Billing, and Payment Information

Please review your shipping, contact, billing and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank

Please note that The Jules is unable to change a shipping address once the order has been placed.

Shipping, Contact, Billing, and Payment Information

It will typically take 7-10 business days (M-F) for items orders to be delivered to a buyer located in the US. Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.

Order Cancellation

We reserve the right to cancel orders at our sole discretion.

You cannot cancel your purchase after a sale has occurred. In order to maintain marketplace integrity, we need to ensure bids are real, active, and dependable. Remember, there is a seller on the other side expecting the transaction to continue.

For sellers, failure to complete a sale may include a service fee of $3 and up to or equal to 15% of the transaction price, an increase in commission status, and/or indefinite suspension of your account.

Returns

You can get a full refund on an item at no cost to you if:

  1. The item was damaged in shipping
  2. The item was clearly sent with damage that does not match listing photos
  3. The incorrect item was sent to you
  4. If the item does not have any photos, and it does not match the condition listed
  5. The item is a counterfeit in some way
  6. If you'd like to get a refund please contact us at [email protected] within 2 days of receiving the item. We may also ask that you return the item to us.

We do not issue refunds or accept returns or exchanges on special items (e.g., with Player/Number Printing, Match Issue, Match Worn, Custom, Defect, Pre-Release), any used items, or any items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases.

Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:

  • Item(s) must be in the condition they were in when received, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, and all original packaging included.
  • The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests
  • Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, by issuing you site credit (The Jules credit) to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.
  • If your return request is not approved by us for any reason, we will notify you of our decision via email. you will have the option to have the item(s) sent back to you at your expense. If you elect to have item(s) sent back to you, we will send you an invoice for the shipping costs and send the item(s) to you after you have paid for the return shipping costs.

Disputes

If for any reason, you dispute any transaction made on The Jules website, your account may be placed on hold until the dispute is resolved. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to item(s) you purchase on The Jules website. Without limiting the generality of the foregoing and except as provided under “Returns” above, you will not dispute or seek a chargeback from the company whose credit card or method of payment you used to purchase item(s) on The Jules website. Should you do so, your order(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name(s) the credit accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing item(s) on The Jules website.